FAQ
Why shop at Lumando?
We offer you free shipping on all our products, a super friendly
and helpful customer support and a careful selection of items that
Combining quality and functionality. Your well-being is our top priority
first place – we do everything to make you completely happy with your purchase
are.
Where is my order?
After shipping, you will receive a tracking number with which you can check the status of your order at any time.
How long does shipping take?
The delivery time is usually 5-14 days . More information under Shipping & Delivery
Is shipping free?
Yes, shipping is always free with us.
What payment methods do you offer?
We accept payments by credit card, PayPal, Google Pay, Apple Pay and TWINT
Can I return an item?
A return is only possible if the item was delivered damaged or faulty. In this case, please contact us within 14 days and send us a photo of the defect. We will take care of a quick solution. More information under Return Policy
What do I do if I don't like an article?
Unfortunately, we cannot offer returns due to dissatisfaction. Please check the product description carefully before purchasing or contact us if you have any questions.
How can I reach you?
You can reach us at any time via the contact form or by email to info@lumando.ch . We will get back to you within 24 to 48 hours.
What do I do if my order arrives damaged?
If an item is delivered damaged, please send us a photo of the damage by email. We will quickly find a solution. More information under Return Policy